![]() ![]() And it promised to keep that information private through statements like: “Rest assured – any information provided in this questionnaire will stay private between you and your counselor.” But from the FTC’s perspective, a truthful statement would have been “Rest assured – we plan to share your information with major advertising platforms, including Facebook, Snapchat, Criteo, and Pinterest.” A proposed FTC settlement with BetterHelp includes $7.8 million for partial refunds for BetterHelp customers and conveys an unmistakable message about just how seriously the FTC takes this kind of betrayal of trust.īetterHelp offers online counseling services through that name and through specialized versions for particular audiences – for example, Pride Counseling for members of the LGBTQ community, Faithful Counseling for people of the Christian faith, Terappeuta for Spanish-speaking clients, and Teen Counseling for teenagers who enroll with parental permission. The FTC says the company repeatedly pushed people to take an Intake Questionnaire and hand over sensitive health information through unavoidable prompts. But according to the FTC, that’s not how online counseling service BetterHelp viewed it. And in the hierarchy of health information, details about a person’s mental health may be among the most confidential. In the hierarchy of confidential data, health information ranks right up there. About the FTC Show/hide About the FTC menu items.News and Events Show/hide News and Events menu items.Advice and Guidance Show/hide Advice and Guidance menu items.Competition and Consumer Protection Guidance Documents.Enforcement Show/hide Enforcement menu items.
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